Last updated: April 9, 2026
At PIAQEE AI ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services including LLM Token services, Clawbot, GPU Infrastructure, Text-to-Video generation, Skill Market, and AI Video Incubator.
We collect the following types of information: • Account Information: When you register for an account, we collect your name, email address, company name, and billing information. • Usage Data: We automatically collect information about how you interact with our services, including API calls, token consumption, model usage patterns, and performance metrics. • Device & Log Data: We collect IP addresses, browser type, operating system, referring URLs, and access timestamps for security and analytics purposes. • Contact Information: When you submit a contact form or request a demo, we collect the information you provide including name, email, company, and message content. • Payment Information: Payment processing is handled by our third-party payment processors. We do not store your full credit card details on our servers.
We use the information we collect for the following purposes: • To provide, operate, and maintain our AI services and platform. • To process transactions, manage subscriptions, and send billing-related communications. • To personalize and improve your experience, including optimizing model routing and cost efficiency. • To communicate with you about service updates, technical notices, security alerts, and support messages. • To monitor and analyze usage trends, performance, and service reliability. • To detect, prevent, and address fraud, abuse, security issues, and technical problems. • To comply with legal obligations and enforce our Terms of Service.
We use cookies and similar tracking technologies to enhance your experience: • Essential Cookies: Required for the platform to function properly, including authentication and language preferences. • Analytics Cookies: Help us understand how visitors interact with our website so we can improve our services. • Performance Cookies: Used to monitor and optimize service performance. You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances: • Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud infrastructure providers, payment processors, analytics services). These providers are contractually obligated to protect your data. • LLM Providers: When you use our Token services, your prompts and queries are routed to the selected LLM providers (e.g., OpenAI, Anthropic, Meta) according to their respective data processing policies. • Legal Compliance: When required by law, regulation, legal process, or governmental request. • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. • With Your Consent: We may share information with third parties when you have given us explicit consent.
We retain your personal information for as long as your account is active or as needed to provide you services. Usage logs and analytics data are retained for up to 12 months. You may request deletion of your account and associated data at any time by contacting us at privacy@piaqee.ai. Certain data may be retained as required by law or for legitimate business purposes such as fraud prevention.
PIAQEE AI adopts a Shared Responsibility Model similar to major cloud providers such as AWS: [Platform Responsibility — Security OF the Platform] • All data in transit is encrypted using TLS 1.3. • Data at rest is encrypted using AES-256 encryption. • We maintain compliance standards for our core infrastructure. • Regular security audits and penetration testing are conducted. • Access to platform systems is restricted to authorized personnel on a need-to-know basis. • We employ rate limiting, DDoS protection, and anomaly detection. [User Responsibility — Security IN the Platform] • You are responsible for the security of your own applications, data, and content hosted on or processed through our platform. • You are responsible for managing your API keys, access credentials, and permission settings. • You are responsible for ensuring that your use of AI services complies with applicable laws and regulations. [No Default Backup] • PIAQEE AI does not provide automatic backup of user data by default. You are solely responsible for backing up your own data, including Clawbot configurations, training datasets, generated content, and any other materials stored on the platform. • In the event of data loss due to user error, account termination, or resource reclamation (due to insufficient Credits), PIAQEE AI is not liable for recovery of lost data. • We strongly recommend implementing your own backup strategy using external storage solutions.
Depending on your jurisdiction, you may have the following rights: • Access: Request a copy of the personal data we hold about you. • Correction: Request correction of inaccurate or incomplete data. • Deletion: Request deletion of your personal data (subject to legal retention requirements). • Portability: Request a machine-readable copy of your data. • Objection: Object to certain processing activities, including direct marketing. • Restriction: Request restriction of processing in certain circumstances. To exercise any of these rights, please contact us at privacy@piaqee.ai. We will respond within 30 days.
PIAQEE AI operates globally and is committed to complying with data protection laws across multiple jurisdictions: • China (Mainland): We comply with the Personal Information Protection Law (PIPL), the Cybersecurity Law, and the Data Security Law. Where applicable, data localization requirements are respected. • Hong Kong SAR: We comply with the Personal Data (Privacy) Ordinance (PDPO). • United States: We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) where applicable. • European Union / EEA: We comply with the General Data Protection Regulation (GDPR). For data transfers outside the EEA, we rely on Standard Contractual Clauses (SCCs) and other approved transfer mechanisms. Our services are hosted on AWS infrastructure. Your data may be processed in the region closest to your location or in other regions where our service providers maintain facilities. We ensure appropriate legal safeguards are in place for all cross-border data transfers.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: PIAQEE AI Email: privacy@piaqee.ai Website: https://piaqee.ai/contact